Norton Genie

What Is It, In Plain Words?

Norton Genie is a free AI scam checker from Norton, the security company. Paste in a text, email or website, or upload a screenshot, and it tells you if it looks like a scam.

It's a second opinion when something doesn't feel right.

What You Can Use It For

• Texts. "HMRC: you have a tax refund." Check before you click.
• Emails. Upload a screenshot of a suspicious email.
• Websites. Check an online shop.

Getting Started Step By Step

On A Computer

1. Open your web browser and go to genie.norton.com. Check the address carefully, because look-alike sites exist.
2. Paste the message or link into the box, or upload a screenshot.
3. Read the answer and the explanation.
4. Ask a follow-up question if you're unsure.

On A Phone Or Tablet

1. Open the App Store (iPhone and iPad) or Google Play (Android).
2. Search for Norton Genie and check it's made by NortonLifeLock (Gen Digital). Copycat apps exist.
3. Tap Get or Install, then open it.

Things To Try Typing

Examples of what to paste in.

What It Costs

It's free. There's no paid version to buy.

If anyone asks you to pay to use it, or to "unlock" it, that's a scam.

Privacy And Safety

• Remove personal details such as account numbers before pasting.
• Never click a suspicious link to test it.
• Never type passwords, PINs, bank or card numbers, your National Insurance number (UK) or Social Security number (USA).

Good Points And Watch-Outs

Good Points

• Free and simple.
• Explains the warning signs.
• Works on the web and in an app.

Watch-Outs

• It can be wrong. If in doubt, contact the company directly using a number you trust.
• Norton may promote its paid products.

Similar Tools

• Bitdefender Scamio: a free scam-checking chatbot.
• Truecaller: shows who's calling and warns about spam.
• Hiya: spots and blocks scam calls.

Common Questions

Is Norton Genie free?

Yes, it's free.

Can I upload a screenshot?

Yes. Upload a picture of the message.

What if I've already clicked a scam link?

Don't enter any details. If you gave bank details, call your bank straight away using the number on your card.